FAQ'S
Screen Printing FAQ's
Do you require a minimum order quantity for t-shirt printing?
Yes, we require a minimum order quantity of 12 t-shirts for all screen printing and direct-to-garment printing orders. This minimum includes all re-orders as well.
Am I allowed to bring in my own shirts for printing?
Yes, we allow our customers to provide their own garments for screen printing however we cannot replace or provide a credit for any garments that are damaged during the printing process.
Can I mix and match different shirt colors and sizes with my order?
Yes, you may order different shirt colors and sizes without any extra fees unless we have to change ink colors to work on one or more of the additional shirt colors you choose. Larger shirt sizes starting with 2XL’s generally cost an additional $2.50 each regardless of quantity.
Can I add a few Infant or Toddler sizes to my t-shirt order?
You can add Infant and/or Toddler sized t-shirts to your main t-shirt order however we will have to charge screen fees @ $20.00 per ink color to accommodate for the smaller sized graphics. Oftentimes we can use our DTG/DTF machine to print on smaller sized t-shirts and avoid any additional setup fees.
Do you offer on-site printing?
We do not offer mobile on-site printing for events.
Do you Airbrush t-shirts or offer 3-D printed shirts?
We do not offer airbrushing, 3-D printed or all-over printed shirts.
Embroidery FAQ's
Do you require a minimum order quantity for embroidery?
Yes, we require a minimum order of 12 shirts for all new embroidery orders. Once your logo is digitized and in our system, we only require a minimum re-order of 6 items if there are no changes to your logo. Hat orders are always subject to a minimum order of 24 hats for new hat orders and 12 hats for re-orders.
What types of items can you embroider?
We can embroider polos, t-shirts, beanies, hats and some backpacks and/or tote bags. We do not embroider large designs on jacket or shirt backs, blankets, socks or graduation stoles.
Can I add just a few embroidered hats to my current polo embroidery order?
No, we do require a minimum order quantity of 12 for all hat embroidery orders. Hat logos require a different digitized logo and setup on our machine.
Do you make patches?
We do not have the ability to make patches.
Am I allowed to bring in my own shirts for embroidery?
Yes, we allow our customers to provide their own garments for embroidery however we cannot replace or provide a credit for any garments that are damaged during the decoration process. Please remove ALL hangars and retail/garment stickers before your drop-off your shirts.
DTG/DTF FAQ's
What is DTG/DTF printing?
DTG is the acronym for Direct-to-Garment and DTF is the acronym for Direct-to-Film. DTG printing is a digital printer that prints directly onto the t-shirt using water based inks. This process only works on 100% Cotton t-shirts and requires a special pre-treatment for non-white shirts. DTF prints are DTG prints on special film and with a bonding agent can be heat applied to any type of shirt, especially Polyester.
Does DTG/DTF printing have a different feel as compared to traditional screen printing?
Yes, Direct-to-Garment and Direct-to-Film printing will have a much smoother feel as compared to traditionally screen printed shirts. Light color shirts that don’t require a white underbase won’t have a texture at all.
Ordering Process FAQ's
What forms of payment do you accept?
We accept all debit and credit cards, ACH wire transfers and cash. We do not accept any personal or business checks however we will accept a business check with a signed Purchase Order from local government institutions.
Are you able to ship my order?
Yes, we use UPS for all shipped orders. Shipping charges are extra and are dependent on the total weight of the order, the quantity and size of the boxes and the shipping address. Residential addresses are always more expensive than commercial addresses when using UPS.
Do you offer local delivery?
Unfortunately we are not able to offer local delivery. Generally, in-town customers pickup their orders from our shop upon completion. We can ship via UPS however rates will vary depending on location and the address type. We do not use FEDEX or USPS.
Do you charge rush fees?
We do not charge rush fees however courier fees may apply for expedited shirt delivery from our distributors.
Order Policy FAQ's
If I cancel my order before any work is performed, are there any restocking fees?
Yes, if we’ve ordered the blanks already for your order then there would be restocking fees along with shipping costs.
What is your return policy?
Due to the high level of customization involved for each order, there are no returns. All sales are final. Please review all artwork proofs thoroughly before approval on a personal computer if possible. In the event of a misprint or defective garment, we reserve the right to replace the item or discount your order based on the value of that item.
General FAQ's
Can I get a few shirt samples to see if I like the shirts before I place my bulk order?
Yes, blank samples can be purchased at retail pricing and can be picked up at our shop or shipped directly to you. Shipping charges are extra. Samples cannot be returned but we can use the samples you’ve purchased in your printing or embroidery order and apply the dollar amount you paid minus any shipping cost to your order. Please check our showroom samples catalog first to see if we have what you’re looking for here at our shop.
I can't seem to find the shirt I'm looking for in your online catalog. Is there anywhere else I can look?
Yes, in addition to our apparel catalog, we have accounts with other large wholesale distributors who carry a multitude of brands. Try browsing through the online catogs of Augusta Sportswear, S&S Activewear or Atlantic Coast Cotton to see if they have the items that you can’t find from our main distributor. Please make a note of the style numbers that you like and where you found them.
Do you offer Military discounts?
We greatly appreciate anyone who serves our country however as a small business, we are unable to offer any Military discounts at this time.